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FOS Associate -(Front Office Support Associate)

De afbeelding toont het woord "Rabobank" in blauwe, vetgedrukte en cursieve letters op een witte achtergrond.

Aanvraagnummer: 49947
Contractvorm: Detachering
Organisatie: Rabobank
Locatie: Utrecht, Croeselaan
Uren per week: 36 per week
Tarief: Geen maximum
Duur van de opdracht: 18 maanden
Regio: Utrecht
Startdatum: Z.S.M.
Optie tot verlenging: Nee
Sluitingsdatum: 03-09-2026 14:00

LET OP! Deze opdracht is gesloten


Details:
• We are looking for 1 FTE;
• If there is sufficient supply, we will close the role earlier than the indicated deadline in the portal;
• Please clearly indicate in the motivation field whether the candidate has planned vacation and/or any special leave during the duration of this assignment;
• Please clearly indicate in the CV whether an internal reference can be requested. If the candidate is currently or has recently completed an assignment within Rabobank, we would like to receive the name and job title of the relevant team lead;
• ZZP not allowed;
• Hybrid working: coordination during intake;
• Expectation is 1 mandatory office day per week;
• In replacement of maternity leave.

Are you an inspiring Front Office Support (FOS) Associate that thrives in a competitive and fast-paced environment? Ready to look after the KYC-portfolio for Wholesale, Europe and Africa? Passionate about stakeholder management, and client engagement? Then you are the one we are looking for!
Together we ensure that we have insight into who our customers are, to prevent money laundering and terrorist financing and to protect the bank’s reputation.

You & your role
As a FOS Associate you are the right hand of our Commercial Bankers, in all KYC-related matters. You do this by combining your knowledge and work experience of KYC, CDD, and/or Compliance with excellence customer service, and stakeholder management skills. You are a sparring partner for our FEC CDD Analysts, create information requests, and ensure that all our clients – internal and external – are supported. In your role, you will also invest a lot of time in your personal development to both – to improve your role skill-set and strengthen our First line of defense as well as prepare for your future career path within the bank.
Together with your team you can make an indispensable contribution to the servicing of our clients at Wholesale, Region Europe & Africa in a compliant and controlled manner. Wholesale clients are the largest, and most complex, clients of the bank.

Responsibilities
• You support our Commercial Bankers, who all serve their own clients. You optimize the results of their portfolio by proactively managing all KYC matters on their behalf. Further:
• You, together with your colleagues, ensure we remain compliant with our KYC requirements;
• You build sustainable long-term relationship with our customers;
• Interact and communicate efficiently and effectively in order to align and create KYC awareness throughout the bank;
• Guide our customers through the KYC process during the whole life cycle of the business relationship (Onboarding, Periodic Review, Event Driven Review, Offboarding);
• Connecting people and departments (business and operations) to ensure proper customer KYC journeys;
• Contribute to the continuous improvement initiatives of the team, and wider KYC related topics.

Together we achieve more
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Front Office Support.

You & your talent
• A completed University degree.
• Minimum of 3 years' experience with KYC, CDD and/or Compliance.
• Preferably possessing knowledge of primary banking processes, (Wholesale) products and systems.
• An analytical and ambitious professional with a strong personality who can communicate effectively and can maintain a strong stakeholder position. You are hands-on and results-oriented team player, passionate about KYC, striving to always achieve the best outcome.
• Good command of English language is mandatory. Spanish, French or Italian are a very good plus – Dutch is always welcome!

We would like to receive in the personal motivation an explanation showing that the candidate possesses the required competencies.

Additional information:
• Work is done in a hybrid way, according to the Rabobank @anywhere principle;
• Due to increasing congestion at the Rabobank location on Croeselaan in Utrecht, a new parking policy will take effect from April 2026. From Monday to Thursday, external employees will no longer be able to park on the Croeselaan site. Only on Fridays will parking for externals still be possible;
• Please note: employment-freelance constructions are not allowed according to Rabobank policy. Do not submit candidates through this construction. Compliance will also be checked during screening;
• Candidate suppliers must be aware of the applicable laws and regulations regarding employment conditions and the (Rabobank) collective labor agreement. This role falls under scale 8 of the Rabobank CAO;
• We would like to receive the personal motivation and CV in Dutch;
• The candidate may be submitted for only one application at a time. This means that during the exclusivity period (4 working days), the candidate can only be submitted to - Rabobank;
• It is also important that the candidate is available for the entire period requested in the application;
• Pre-employment screening: If the candidate is allowed to start with the client, a pre-employment screening will take place. As of July 1, 2026, a new PES arrangement will apply. The PES is carried out by an external party. More information can be found in Annex A. Candidates can only start after completing the pre-employment screening;
• The candidate has a valid identification document (a passport or ID card), which must be valid both at intake and on the contract start date, and can be presented for verification;
• When proposing a freelancer indirectly, the contract will be handled via a fee-only agreement.This agreement can be requested in advance;
• When submitting a candidate, we assume that you agree with the terms of this specific client. If you are not familiar with these terms, you can request them from the responsible recruiter.

IMPORTANT!: Fill in all candidate information correctly. Enter the candidate's contact information under 'email address and phone number'! The same goes for the address details. These are the details the client wants to receive with the submission. Incomplete or incorrect submissions may result in candidates not being considered and will lead to a rejection.