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Officer – Crisis Communication
Aanvraagnummer: 29894
Contractvorm: Detachering
Organisatie: Rabobank
Locatie: Utrecht
Uren per week: 36 per week
Tarief: Geen maximum
Duur van de opdracht: 18 maanden
Regio: Utrecht
Startdatum: Z.S.M.
Optie tot verlenging: Nee
Sluitingsdatum: 13-02-2026 10:00
LET OP! Deze opdracht is gesloten
Important:
• Due to the large expected professionals for this position, we unfortunately can not provide substantive feedback for all rejected candidates;
• We are only looking for 1FTE. We will close the vacancy before the indicated deadline when we received enough professionals. Please upload your most suitable candidate as soon as possible;
• Suppliers can offer just one candidate for this position. Multiple candidates per supplier are not allowed, all candidates will be rejected;
• Language : English and Dutch mandatory;
• ZZP Allowed: No.
You and your job
As part of the Major Incident Communication team, situated in the Continuity & Crisis Management department, the Crisis Communication Officer is responsible for the creation and distribution of internal and external communication during a major incident. Liaising with various stakeholders across the organization globally throughout the incident, the Crisis Communication Officer acts as a thought partner and prioritizes incidents. In this role, you ensure that the information from the IT departments and customer care agents reaches both colleagues and customers in a clear and timely manner via the appropriate channels.
The Major Incident Communication team is 'always on', which means the Crisis Communication Officers have rotation-based stand-by shifts outside of office hours. Approximately once per five weeks, you are available outside of office hours in the event a major incident is reported. When on call, you are the main point of contact for the Major Incident Communication team in case a major incident is reported and will handle the prioritization as well as internal and external communication to mitigate customer impact and manage stakeholder expectations.
When there is no major incident that requires your attention, you work on projects related to the team’s activities and initiatives. This can range from exploring process efficiencies and investigating new tooling options to creating a newsletter informing our stakeholders how our team has been making a difference. Within the Major Incident Communications team, we all work towards our goal of becoming the best-communicating bank in times of crisis.
Top 3 responsibilities
• Prioritization of incidents;
• Creation and distribution of internal and external communication during a major incident 24/7;
• Liaising with several stakeholders across the organization throughout the incident.
You and your talent
Do you recognize yourself in the below profile and do you enjoy working in a fast-paced, collaborative environment and excel at keeping a level head during a crisis but also see where there is room for improvement? Then you are the person we are looking for!
• A minimum of years 5 years of experience in Communications and Stakeholder Management, ideally with a good understanding of the IT landscape;
• Bachelor's degree or higher;
• Fluent in English and Dutch, both in speaking and writing;
• A proactive, quality-focused, and results-driven team player;
• Excellent communicator with a penchant for understanding multiple perspectives;
• Flexible working style and the capacity to thrive within a large and complex organization while being used to working under high-pressure.
The ideal candidate has experience with:
• Being on-call and working under time pressure;
• Working with IT from a Business perspective;
• Conducting Crisis Communication, Reputation Management, and Copywriting.
We would like to receive a motivation showing the required competencies.
Additional information:
• All departments are working hybrid, in terms of Rabobank @anywhere policy;
• Please note: midlance constructions are not allowed according to Rabobank policy. Do not offer candidates via this construction. This will be investigated during the screening;
• Suppliers must be aware of the laws and regulations regarding employment conditions and Rabobank’s Collective Labour Agreement. This assignment is placed in scale 8;
• We would like to receive the personal motivation of the candidate and CV in English;
• A candidate should be submitted exclusively to – Rabobank during the exclusivity period of 4 business days on one request;
• Furthermore, the candidate has to be available throughout the entire duration of the assignment;
• All submitted candidates must be in possession of a valid Passport or ID card, which must be taken along to the interview and at the start of the assignment;
• Pre-employment screening: If the candidate is selected to start, a pre-employment screening will be executed. We will send you the required documents to be filled in and returned as soon as possible. Your candidate is only allowed to start after the pre-employment screening has been completed successfully;
• By submitting a candidate, you are agreeing to the terms of this specific client. If you are not familiar with these terms, you can ask our recruiters for a copy.